Refund & Cancellation Policy

1Overview

At VirtuTech Solutions, we aim to provide high-quality technology, digital, branding, and business solutions.

Because our services may involve customised work, development resources, third-party costs, production, and project-specific requirements, our refund and cancellation terms depend on the type and stage of the service or product.

This policy should be read together with our Terms and Conditions.

2Digital Services

For services such as:

• Website development
• Software development
• Mobile application development
• UI/UX design
• Digital marketing
• Branding
• Graphic design
• Consulting
• Business automation
• Digital transformation

cancellations may be requested in writing.

Where work has already commenced, VirtuTech may retain or invoice amounts relating to work already completed, resources already allocated, third-party costs incurred, or services already delivered.

3Deposits

Project deposits may be required before work begins.

Once a project has commenced, deposits are generally non-refundable because they may cover planning, design, development, resource allocation, administration, project setup, and other initial costs.

Where required by applicable law, customer rights will remain unaffected.

4Subscription Services

Customers using subscription-based services may cancel their subscription according to the cancellation terms communicated during signup or contained in the applicable service agreement.

Cancellation generally prevents future billing but does not automatically refund payments already processed for the current billing period.

Where a subscription has a minimum contract period, cancellation may be subject to the terms of that agreement.

5Digital Products

Due to the nature of digital products, refunds may be restricted once a digital product, software licence, downloadable product, or digital service has been delivered or access has been granted.

Any applicable refund rights will be communicated at the time of purchase and will remain subject to applicable consumer protection laws.

6Physical Products

Physical products supplied by VirtuBrand may include custom-made, personalised, printed, or embroidered products.

Customers should inspect products upon delivery.

Where a product is defective, incorrectly supplied due to an error by VirtuTech/VirtuBrand, or otherwise qualifies for a remedy under applicable law, customers should contact us as soon as reasonably possible.

Customised products may not be eligible for cancellation or refund solely because the customer has changed their mind after production has commenced, subject to applicable law.

7Printing and Embroidery Orders

For custom printing and embroidery orders, production may begin only after the customer has approved the relevant artwork, specifications, quantities, colours, sizes, or other requirements.

Once production has commenced, cancellations may not be possible.

Customers are responsible for checking and approving artwork before production.

VirtuTech/VirtuBrand will not be responsible for errors contained in customer-approved artwork where the final product accurately reflects the approved artwork.

8Incorrect or Defective Products

If you receive an incorrect, damaged, or defective product, please contact VirtuTech as soon as possible with:

• Your order/invoice number
• Description of the issue
• Photographs where applicable
• Relevant supporting information

We will assess the issue and determine the appropriate remedy in accordance with applicable law.

9Cancellation by VirtuTech

VirtuTech reserves the right to cancel an order or service where:

• Payment cannot be successfully processed
• The requested service cannot reasonably be delivered
• The customer provides misleading or fraudulent information
• The requested product becomes unavailable
• Circumstances outside our reasonable control prevent delivery

Where VirtuTech cancels an order for reasons attributable to VirtuTech and payment has already been received, an appropriate refund or alternative remedy may be offered, subject to applicable law.

10Refund Processing

Approved refunds will generally be processed using the original payment method.

The time taken for the funds to reflect in the customer's account may depend on the payment provider, bank, or financial institution.

11How to Request a Refund or Cancellation

Refund or cancellation requests should be submitted through our official contact channels.

Please include:

• Full name
• Company name, where applicable
• Order or invoice number
• Product or service purchased
• Date of purchase
• Reason for the request
• Supporting documentation where applicable

Each request will be reviewed based on the applicable product, service, agreement, and circumstances.

12Consumer Rights

Nothing in this policy is intended to remove or limit any rights available to consumers under applicable South African consumer protection legislation.

Where applicable, VirtuTech will comply with its legal obligations regarding refunds, cancellations, defective products, and consumer remedies.

13Policy Updates

VirtuTech may update this Refund and Cancellation Policy from time to time.

The latest version will be published on our website.

14Contact

For refund or cancellation enquiries, please contact VirtuTech Solutions through the official contact details published on our website.

VirtuTech Solutions (Pty) Ltd

Website: www.virtutech.co.za